Thank you for using 16PersonalityLab AI.

This policy explains the rules regarding cancellation, automatic renewal, and refunds for 16PersonalityLab AI subscription services. Please read this policy carefully before using or purchasing our subscription services.

1. Subscription Cancellation

You may cancel your 16PersonalityLab AI subscription at any time.

We offer the following two cancellation methods:

1.1 Online Cancellation

You may click Cancel Subscription Online. Online cancellations are generally completed immediately.

After an online cancellation is successful:

Your subscription will stop automatically renewing;

The current subscription period that has already been paid for will not be affected;

You may continue to use the applicable membership benefits until the end of the current subscription period;

After the current subscription period ends, your membership benefits will terminate and no further subscription charges will be incurred.

1.2 Cancellation by Email

If you are unable to cancel your subscription online, you may also contact us by email to request cancellation.

Customer Support Email: [email protected]

Because cancellations by email require manual processing, sending a cancellation email does not mean that the subscription will be automatically canceled immediately.

We generally follow up within 24 hours after receiving a request and will confirm the cancellation result by email after processing is complete.

To avoid processing delays close to your next renewal, we recommend that you submit your cancellation request as early as possible.

If you clearly submitted a cancellation request by email before the next renewal occurred, but a new renewal charge was incurred due to a delay in manual processing, we will review and handle the matter based on the specific circumstances.

2. Paid Trials

Subscription plans offer paid trials, and the trial period is determined by the subscription plan selected. During the trial period, you may use the applicable membership benefits included in that subscription plan.

After the Trial Period Ends

If you do not cancel your subscription before the trial period ends, your subscription will automatically convert to a regular subscription after the trial period ends in accordance with the plan displayed on the subscription page, and will automatically renew at the applicable price and billing cycle.

Trial Fees

Paid trial fees are generally non-refundable.

However, if there are duplicate charges, incorrect amounts, unauthorized charges, or other apparent payment irregularities, you may still contact us for review.

3. Regular Subscription Renewals

Regular subscriptions will automatically renew at the price and billing cycle displayed when you subscribe, unless you cancel your subscription before the next renewal.

Under normal circumstances, completed automatic renewal charges will not be automatically refunded because a user changes their mind, forgets to cancel, or no longer needs the service.

However, we provide a channel for manual refund requests.

4. Renewal Refund Requests

If you have questions about your most recent automatic renewal, you may contact us by email to request a refund within 7 days after the renewal is completed.

Customer Support Email: [email protected]

Refund requests must be submitted by email so that we can verify your account, order, and subscription status.

We will conduct a manual review based on the specific circumstances, including but not limited to:

The time the refund request was submitted;

The time of the subscription renewal;

Whether you have already used the applicable membership benefits;

Whether duplicate charges occurred;

Whether an incorrect amount was charged;

Whether a technical issue occurred;

Whether you submitted a cancellation request before the renewal;

Other circumstances related to the order and subscription.

Submitting a refund request does not mean that the refund will necessarily be approved.

Based on the review result, we may provide:

A full refund;

A partial refund;

Or no refund.

5. Special Refund Circumstances

In the following circumstances, we will generally prioritize processing a refund:

Duplicate Charges

If the same subscription is charged more than once due to system or payment processing reasons, we will verify the matter and refund the duplicate amount charged.

Incorrect Amounts

If the amount actually charged is inconsistent with the price clearly displayed at the time of subscription, we will verify the circumstances and handle the matter accordingly.

Unauthorized Charges

If you believe that a charge was not initiated by you or an authorized user, please contact us as soon as possible. We will review the relevant account and payment records.

Cancellation Requests Not Processed in Time

If you can demonstrate that you clearly requested cancellation of your subscription by email before the renewal occurred, but a new renewal charge was incurred due to a delay in manual processing, we will review the relevant records and may provide a refund depending on the circumstances.

Technical Issues

If you are unable to normally use the subscription service you have paid for due to a technical issue on our part, we will handle the matter based on the duration and extent of the issue and your actual use of the service.

6. Circumstances That Generally Do Not Qualify for Refunds

Absent other special circumstances, the following situations generally do not qualify for refunds:

Renewal charges incurred solely because you forgot to cancel your subscription;

Requests for a refund for personal reasons after you have clearly used the applicable membership benefits;

Requests submitted after a reasonable time for requesting a refund has passed;

Requests solely because you changed your mind or no longer need the service;

Refund requests for trial period fees;

Inability to use the service due to issues with your own device, network environment, or compatibility.

Even if your situation falls within the circumstances above, you may still contact us to explain the specific circumstances, and we will handle the matter manually based on the actual circumstances.

7. How to Request a Refund

To request a refund, please send an email to our customer support email address and provide, to the extent possible:

The email address used for your registered account;

Order or payment information;

The reason for the refund;

Relevant payment date.

We generally follow up on your email within 24 hours.

After the refund review is complete, we will process eligible refunds through the original payment method.

The actual time for funds to be received may be affected by the processing times of payment institutions, banks, or other financial service providers.

8. Contact Us

If you have any questions about subscription cancellations, automatic renewals, or refunds, please contact us:

Customer Support Email: [email protected]

We generally follow up within 24 hours.

Last Updated: August 15, 2026