If you need to cancel your subscription:

1. You can use our self-service option: log in -> settings -> Cancel Subscription, and submit a cancellation request. Our support team will review it within 12 hours;

2. You can contact our support team at [email protected].

Our customer support team is available 24/7, and you can expect a reply within a few hours. On weekends and holidays, replies may take longer, but generally no more than 24 hours.