Back
Does my subscription renew automatically?

In accordance with our Terms & Conditions, by registering and purchasing our service, you agree that your subscription will automatically renew until canceled. During the registration and purchase process, we clearly showed you the trial price and the subscription price that would apply after the trial period ends.

According to our Terms & Conditions, all subscriptions begin with a 3-day trial period for $1.99, after which they automatically convert to the subscription price you selected.

Upon your first purchase, we sent you a confirmation email with details of your subscription's validity, including:

1. The duration of the trial period

2. Information on the upcoming charge

3. Instructions for cancellation

According to our Terms & Conditions, your subscription will automatically renew to maintain uninterrupted access to all premium features. The renewal process includes:

1. Automatic deduction on the subscription renewal date

2. A price lock guarantee for existing subscribers

3. Renewal at your current subscription price

If you need to cancel your subscription:

1. You can use our self-service option: log in -> settings -> Cancel Subscription, and submit a cancellation request. Our support team will review it within 12 hours;

2. You can contact our support team at [email protected].

Our customer support team is available 24/7, and you can expect a reply within a few hours. On weekends and holidays, replies may take longer, but generally no more than 24 hours.

To avoid future charges, you must cancel before the renewal date. As stated in our Terms & Conditions, no refunds will be given for partial or unused subscription periods after renewal.

secure
© 2021-2025 16PersonalityLab AI All rights reserved